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Posted: 12/05/24 Employment Type: Temporary Industry: Admin/Clerical Job Number: 15780

Job Description

Job: Customer Service Representative
Location: Kingston or Warwick, NY
Pay: $20-$22/hour
Schedule: Full Time rotating between 8am-4:30pm and 9:30am-6pm
Job Type: Temporary for several months

SUMMARY
The Customer Service Representative Handles all phases of Residential and Business customer contacts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Prepare, review and process applications for service and service orders for.
Sell all products and services for through cross-selling or telemarketing.
Receives, records, and distributes trouble reports or service orders to crews based on customer request/need.
Assist in testing customer lines, cable pair assignment and cable cutovers.
Updates computerized customer record as applicable.
Follows up with customers to ensure satisfaction.
Record announcements for customer line changes and in-house voice systems.
Have complete understanding of billing system and procedures.
Answer customer questions and complaints.
Handle store contacts and equipment sales either by phone or in person
Understand store inventory levels and equipment ordering process
Analyze accounts to determine if deposit is required.
Assist manager to study and standardize procedures to improve efficiency of department processes.
Prove bank deposits when scheduled in Vernon office.
Review inventory levels when scheduled in Vernon office.
Work with external vendors and companies within the industry.
Assist in the cross training of duties and responsibilities.
Handle all aspects of special circuits.
Regular attendance is essential in this position.
Adhere to company safety regulations.

EDUCATION and EXPERIENCE

Associate’s degree (A.A.) or equivalent from two-year College or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.
Must be able to deal with customers effectively, having good communication skills and a thorough knowledge of the Company’s products and services.
Must be able to solve problems and be tactful especially when working under pressure.
Must be accurate, be able to follow instructions and problem solve.

TECHNICAL SKILLS/EXPERTISE

Must have good PC skills and be proficient with Word, Excel, the Internet and e-mail.

Ability to access, update, and utilize Nortel DMS switches, the iSeries (AS/400) computer must be attained and maintained via on the job utilization of these platforms.

Knowledge of PowerPoint, Access and Visio are a plus.

LANGUAGE SKILLS Must be able to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients or other employees of the organization.
MATHEMATICAL SKILLS Must have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY Must be able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
OTHER
Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular attendance is essential (i.e. is consistently at work and on time).

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