Job: Membership Experience Team Member Location: New Windsor, NY
Compensation: $24,000 base salary plus Commissions (total compensation estimated at about $50,000)
Schedule: Mondays & Wednesdays 12pm - 7pm, Tuesdays, Thursdays and Fridays 12pm - 5pm
Job Type: Permanent This is a Commission-Driven | High Performance Role
We’re not hiring a greeter. We’re hiring a revenue driver.
This is a sales-first role responsible for generating and closing membership and program revenue. If you’re comfortable being measured by numbers—and winning—you’ll do very well here. If not, this isn’t the job for you.
Compensation
Base Pay: $16/hour ($24,0000 annually)
Commission: 30–50% of total earnings tied to performance
Earnings Potential: Strong performers significantly out-earn base pay
Commission includes:
New memberships sold
Add-on and program upsells
90-day retention bonuses
Team-based performance bonuses
What You’re Responsible For This role is 60% sales, 30% marketing support, 10% operations support. Sales (Primary Focus)
Convert leads into paying members through tours, calls, and follow-up
Actively manage and work leads inside our CRM—no missed opportunities
Drive revenue through:
Membership sales
Program and service upsells
Maintain strong follow-up habits (calls, texts, email) until a decision is made
Hit and exceed monthly sales targets (40–70+ new memberships/month depending on season)
Track and improve:
Tour bookings
Show rates
Close rates
Lead Generation + Marketing Support
Assist in executing marketing initiatives that drive traffic and leads
Participate in outreach efforts and local prospecting when needed
Help convert interest from programs (swim, tennis, etc.) into full memberships
Team Support (Limited)
Provide backup support to front desk during peak times (short-term only)
Assist with scheduling or sales-adjacent tasks that lead to revenue
What This Role Is NOT
Not a front desk job
Not a “hang out and chat with members” role
Not a passive, wait-for-walk-ins position
Performance Expectations
Consistent achievement of sales targets
High activity levels in calls, follow-ups, and appointments
Strong close rate and revenue production
This is a performance-based role. If targets are not met consistently, this role will not be a fit.
What We’re Looking For
Proven sales ability (fitness industry experience is NOT required)
Comfortable asking for the sale—and handling objections
Competitive, self-motivated, and results-driven
Strong communication and follow-up skills
Able to manage a pipeline and stay organized in a CRM
Willing to be held accountable to clear performance metrics
Who Thrives Here
People who like winning and being paid based on results
People who take ownership of their numbers
People who don’t need constant direction to stay productive
Who Will Struggle
People who prefer structure without accountability
People who avoid uncomfortable conversations (pricing, objections, closing)
People who confuse being busy with being productive
Reporting Structure
Reports directly to General Manager
Performance is reviewed based on measurable sales metrics
Ready to take the next step in your career? Explore job opportunities in the vibrant New Windsor, New York area and unlock endless possibilities for growth and success! Nestled in the picturesque Hudson Valley, New Windsor offers a perfect blend of historic charm and modern amenities. From browsing art galleries and catching a show at the Storm King Art Center, to savoring local cuisine and enjoying the beauty of Plum Point Park along the Hudson River, this area has something for everyone. Join our team and discover why New Windsor is the ideal place to pursue your professional endeavors. Start your job search today and let your career thrive in this enchanting region!
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