Restoration Project Manager
Location: Harrisburg PA or New Hampton, NY
Salary: $65,00.00-$85,000.00 BOE
Job Type: Permanent
 Summary/objective
The Project Manager is tasked with successfully delivering construction services for clients and key relationships. Project Managers work diligently to meet and exceed customer expectations, develop and grow referral relationships and steward the company brand.
Essential functions
1. Manages project costs and adhering to predetermined budgets
2. Manages subcontractor relationships and delivery of services
3. Recruits subcontractors
4. Manages in-house trade staff
5. Ensures quality control and work site safety
6. Manages production schedules and timelines
7. Operational sales and development of company brand
8. Collects project funds
9. Manages material and resource providers/vendors
10. Manages customer and tenant relations
11. Supports ongoing training and development of team members
Interior and Exterior Inspections:
1. Contact the customer within specified time frames for emergency and non-emergency claims
2. Schedules customer appointments
3. Travels to the job site to perform inspection
4. Provides necessary supporting documentation including labeled photos, sketches, scope notes with observations, and room diagrams with accurate measurements so that an accurate estimate can be written
Customer Service:
1. Works with customers to ensure they understand the process
2. Provides information on ADRI and how we do the repairs
3. Works with insurance adjusters to provide updates and changes
4. Ensures all updates are made within the internal management software
Job Preparation:
1. Contacts customers and conducts walk-through of the scope to ensure that it is accurate, and all questions are answered
2. Schedules jobs based on deadlines and crew availability
Project Management:
1. Ensures crew is prepared with the proper scope and materials
2. Maintains communication with customers to ensure customer satisfaction
3. Continuous management of job labor and material costs to ensure the job is remains within budget
4. Manages sub-contractors to ensure completion of job
5. Maintains and updates status in company’s project management software (DASH)
6. Resolves customer issues and complaints
7. Adheres to the guidelines and Service Level Agreements set forth by insurance programs
8. Ensure a high-level quality of work is being performed
9. Follow Safety Guidelines
Competencies
Competency with computers, phone and other mobile platforms
Competency with MS office suite, Google Docs and other related software
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent time management skills with proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in high-paced and at times stressful environments
**Required Emergency / After Hours Assignments**
 Participates in 24 hour on-call rotation, responding to emergency losses after hours.
 Ensures every Field Team employee is aware and given timely notice of on-call shift assignments.
 During assigned on-call shift be responsive, answering all phone calls.
 Ensures all Field Team employees who are on-call are responsive, answering all phone calls during shift assignment.
Supervisory responsibilities
Overseeing Subcontractors, in-house trade staff, temporary labor teams and vendor relationships
Work environment
Office and administrative environments
Residential and commercial work sites
Physical demands
Prolonged periods of sitting in vehicles and at a desk
Must be able to carry and climb a ladder up to 25’
Must be able to lift at least 50 pounds at a time
Prolonged periods of exposure to noise created by power tools, equipment and heavy machinery
Exposure to standard work site environments
Travel required
Daily travel to job sites is required Required education and experience
High school diploma or equivalent
At least two years of related experience
 Valid driver’s license in good standing
Preferred education and experience
 Two or more years’ experience managing repair projects in the insurance restoration industry
 IICRC certifications in Water, Fire and Mold restoration
 Project Management related certifications and/or training
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