BASIC FUNCTIONS AND RESPONSIBILITIES: Cleaning of designated high-frequency touched surfaces throughout the resort hotel and outbuildings. Promotes a positive image to guests and must be pleasant, honest, and friendly and should also able to address guest requests and concerns.
ESSENTIAL JOB FUNCTIONS: • Performs repetitive disinfection of surfaces in both guest and employee areas including but not limited to handrails, telephones, elevator doors, door handles, counters, furniture, timeclocks, etc. following defined schedule. • Cleans and disinfects all public area toilets, urinals, sinks and sanitizes all the changing stations daily. • Completes checklist of areas cleaned and records time completed. • Conducts and records accurate surface cleanliness testing using ATP (Adenosine Triphosphate) swabs. • Work with and use various chemicals cleaners. • Wear Proper Protective Equipment when performing tasks that recommend such equipment. • Inventory, restock and maintain the Protocol Response backpacks. • Responds quickly to situations that require immediate disinfection using standardized procedures. Completes, scans and files reports as follow up. • Clearly communicate results of efforts, problems, resolutions and completed tasks verbally and in writing. • Notify management of occurring deficiencies or needs for repairs. • Work productively and efficiently with or without supervision when performing routine tasks. • Inspect work by touch, sight, sound and smell for conformance to prescribed standards. • Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings. • Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to five hours at a time. • Lift up to 25 pounds from ground level to shoulder level and carries a distance of up to 500 feet with/without assistance. Walk up to 15 miles per day. • Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 250 feet. • See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. • Act calmly and effectively in emergency situations. • Adhere to Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. • Learn and retain knowledge of historical facts and information about site. • Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. • Develop and maintain positive working relationships with other staff. • Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others. Appearance/Grooming/Safety Standards - All staff, regardless of working in the Front of House (guest contact areas) or Back of House (non-guest contact areas) must comply with Appearance, Grooming and Safety Standards. This includes but not limited to the following: o Hair must appear to be a natural color (i.e. no Green, purple, blue, etc.). Colored Hair coloring must result in a natural color and be maintained. Appropriate hairstyles are required for our business environment. No “extreme hairstyles are permitted. Hair cannot block face, or name tag. o No piercings other than ears – restrictions on earrings will apply o No visible tattoos – tattoo coverings can be provided by Mohonk Human Resources at no charge for exposed arm or leg tattoos o Must present a neat well-groomed appearance, full uniforms (as needed) will be required. Clothing must be clean and in good repair. Name tag must be worn at all times (provided by HR). Practice good personal hygiene at all times, including but not limited to clean hair, skin, teeth, fingernails, use of deodorant and breath fresheners as needed. Hands should be washed frequently with soap and water. o Uniforms will be provided as needed o Must comply with company standard for slip resistant shoes – we will assist with proper foot wear as needed. QUALIFICATIONS: • Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience
